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Why when I want to charge my wallets online , I get the following error : " The cardholder is not allowed to perform this transaction " ?

Your problem is one of the following items: 1.Your card is not allowed to make online purchases, which will be solved by visiting the branch. 2.Your account is blocked, in which case your card will not work while working with the ATM. 3.You entered more than the allowed number of Internet passwords, usually, this error will be resolved automatically after 24 hours. Otherwise, by visiting your bank's ATM, you can get the second password (online) again and make your purchase. 4.You do not have a second (internet) password! By visiting an ATM of your bank, you can get the second password (online) again and make your purchase. 5.Your bank switch has a problem at the time of purchase, which usually resolves quickly And you can do your payment.

I did not enter my TC wallet number when withdrawing from the company. what is the solution?

Submit a deposit request using the credit method. Dashboard>deposit>new request>credit. Then choose your USD wallet. On the next page, enter the currency in dollars and the amount is the same as your withdrawal amount. In the description field, write the number of your withdrawal request (TID).

I withdraw from the company using the TC wallet method to charge my wallet in TC, but the amount was not received. what is the problem ?

This method is done automatically without the intervention of TC experts. The amount may be transferred to your TC wallet due to internet disruptions in Iran or the use of weak or delayed filter breakers Or an incomplete withdrawal process and the disruption in the payment gateway will return to your business account or cabin. This operation may take between 30 and 40 minutes. If you do not receive the money in your TC wallet after, raise the issue with your broker support and follow up.

How can I submit a credit request to charge my TC wallet?

Dashboard>deposit>new request>credit. Then choose your USD wallet. On the next page, enter the currency in dollars and the amount is the same as your withdrawal amount. In the description field, write the number of your withdrawal request (TID).

Can I charge my cryptocurrencies wallet by paying Rial?

YES- Dashboard>deposit>new request>online>Choose a cryptocurrency wallet

Where can I find a list of my wallet deposit transactions?

From : Dashboard>deposit>requests list

Can I deposit into TC wallets by Cash payments?

Accepting cash payments is currently possible in some areas like Dubai -Tehran- Istanbul under certain terms and conditions.

How can I charge someone else's wallet by banking method?

Dashboard>send>new request>bank to tc>third party wallet

Can I charge the person or another company's wallet from both fiat and cryptocurrency wallets?

YES - from dashboard>send>new request>tc to tc>third party wallet

Do I have to charge my wallet first to charge the company's wallet?

NO – you can transfer directly from Dashboar>send>new request>online to tc> third party wallet

Can I pay Rial directly and charge the wallet of the company that I want?

YES- Dashboar>send>new request>online to tc> third party wallet

Which part can I transfer to another company or another person?

From : Dashboar>send>new request>online to tc> third party wallet

There is no active and verified bank account error occurs when submitting a deposit request with the “Online” payment method.

The reason is that your bank account information is not registered and verified. You will only be able to use the Online Payment Gateway if you have registered and verified your bank account information in the “My Accounts” section from your dashboard.

Why Online deposit operations for high amounts face errors? PAYMENT ERROR!

The maximum amount for an online deposit in each request is 499,960,000 Rial.

In the online method; The amount has been deducted from my account but the wallet has not been charged. what's the reason ?

In this case, if the amount won't be returned to your account within the next 72 hours Notify our TC support.

Why My bank request has been canceled after 3 hours?

The validity period of bank requests is 3 hours.

What currencies are used for banking method?

Rial and Lira.

Why banking operations for low amounts face errors?

The banking method is for amounts over 100 million.

Is it possible to make payments in several parts and from several bank account?

Yes, you can deposit your requested amount in several payments after you have filed your deposit application, but you must fill in separate payment information for each of your payments and the sum of all your payments should be equal to the amount you requested. All payments must also be made from your own bank account that has been previously registered and verified.

What should I do if I deposit more or less than my requested amount in the bank method?

If you have paid more, your request will be rejected and you will need to submit a new deposit request in accordance with the payment amount. If you have paid less, you can pay the rest of the amount in addition to the above method.

I have filed a bank deposit request and have deposited the amount into the bank account which TC announced to me. But I can't add the payment information.

The reason is that your bank account information is not registered and verified. You will only be able to add the payment information if you have registered and verified your bank account information in the “My Accounts” section from your dashboard.

Where can I see the currency conversion rates and commissions?

Conversion rates and fees can be displayed at any requests below your desired amount.

What is the difference between “Bank” and “Online” payment methods in Deposit requests?

By selecting “Bank” as your payment method, bank account information will be announced to you in your request’s messages during our working hours, so you can transfer your requested amount to that bank account to charge your requested wallet. and this is for amounts over 100 million. By choosing “Online” as your payment method you will be connected to an Online Payment Gateway after filling out your deposit application. You can charge any TC wallets using Online Payment Gateway.

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